Web 2.0 Business Model

During my 'traditionally irregular' web surfing this morning, I came across a blog article that focussed on CRM (Customer Relationship Model) and how it will look under the use of web 2.0 concept.

The diagram above is self explanatory - hint, read from the top (customers form partnerships & and provide self-service) to the bottom right (community generated collective intelligence), and go back up on the left side of the diagram.

I like this diagram because it is simple illustration of not just customer intelligence but the general web 2.0 model (with a little imagination of-course). Youtube or flickr are basically based on this model. I am convinced that many more companies with these simple models will follow the example of illustratory stock start ups. Something to keep in mind in many ways when valuing businessess.